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Universal Credit

Universal Credit has now been adopted by the DWP in Stirling for new claimants from 25th May 2015.

Universal Credit takes over from Job Seekers Allowance, Employment Support Allowance and some other benefits and includes Housing Benefit. If you are a new claimant then from 25th May 2015 you will be paid in this way.

It will include, if you are a tenant, that which you may have formerly claimed, as Housing Benefit which will be paid directly into a bank account of your choice, but not a post office account.  The Universal Benefit is designed to replace all other benefits that claimants receive eventually, but at the moment it is restricted to new claimants only.

It is important that you are aware:

You must have a bank account

Queries and statements can only be done on computer, as do applications for the benefit

You are responsible for paying the rent amount of your Universal Credit direct to your landlord.

If you don't know what to do:

Get in touch with the Stirling Council "Customer First" shop in Stirling.

Contact: Income Maximisation Officers, CAB., Money Advice Officers.

If you live in Raploch, Cornton and Bannockburn you can also contact advice officers from Change organisation who will advise and help you to budget etc.

Do not ignore paying your rent.  Otherwise you end up in all sorts of trouble.  Seek advice.


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We would also like you to share any experiences you may have in any of the Housing Service you receive such as repairs, anti-social behaviour etc as long as you have taken up your complaint with the relevant Housing Office in the first instance.

All comments and/or articles will be subject to editorial control.


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We hope that you were not too disappointed at the lack of information on this site.

We were experiencing some technical difficulties and couldn't access the site properly.

Thankfully we are now developing a newer version of the site and we hope you will visit this often.

Watch out for news stories too, as we hope to include lots more information for you to read and we hope to be able to give out advice also which will benefit all of our communities, especially in housing and environmental issues together with welfare reform etc.

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